1. Who this is for
This page is for businesses, guides, transport operators and other services listed in the Roam directory, and for anyone whose details appear in a listing. It explains where the information came from, what we publish, and how to change or remove it. It sits alongside our Terms of Service and Privacy Policy.
2. How listings get created
Roam is a surveyed directory, not a self-signup platform. Our field team visits places in and around Kasese, records what a visitor would need to know, and confirms details with whoever is at the business. We also add listings from information a business sends us directly.
Every listing carries the date it was last verified. Where we cannot confirm something, we leave it out rather than estimate it.
3. What we publish
A listing may include:
- the business name, category and a short description of what it offers;
- its location, including coordinates used to draw a map pin and generate directions;
- a business phone number and WhatsApp number where one has been given for public use;
- indicative prices and opening information as described to us;
- photographs taken by our team or supplied by the business;
- the date we last verified the record.
Business contact details are published because they are the point of the directory: a visitor needs to be able to reach you. If a number you gave us is a personal number you do not want published, tell us and we will remove it.
4. No fee, no ranking for sale
Listing is free. We do not charge for inclusion, we do not sell placement, and paying us cannot move a business up an ordering or attach a badge to it. If that ever changes, any paid placement will be labelled as such on the page where it appears, and this document will be updated first.
5. A listing is not an endorsement
Publishing a business means we recorded and checked its details on a given date. It is not a recommendation, a quality rating, a safety assessment, or a warranty about the business. Roam is not an agent for any listed business, takes no commission, and is not a party to anything a visitor arranges with you.
6. Keeping your entry accurate
Details change faster than we can re-survey. If your prices, hours, phone number, location or services have changed, send us the correction through the contact page and include the business name and the exact change. We verify corrections before publishing them, which usually takes a few working days.
If you tell us something about your business, it needs to be true, current and yours to give us. We can decline or remove information we cannot verify, or that we have reason to believe is inaccurate or misleading.
7. Photographs and content you send us
By sending us a photograph, logo or description you confirm that you own it or have permission to use it, and you give Roam a non-exclusive, royalty-free licence to publish it in your listing and in material promoting the directory, including social posts and printed guides. You keep ownership. Tell us if you want an image withdrawn and we will remove it from the site.
8. How visitors reach you
Call, WhatsApp and directions buttons on a listing hand the visitor over to their own phone, WhatsApp or maps app. Where a WhatsApp link opens with a short pre-filled message mentioning Roam, that is so you can tell where the customer came from. We count how many times these buttons are tapped so we can report activity back to you, and that count carries no personal details about the visitor.
9. Removing or suspending a listing
You can ask us to remove your listing at any time by writing to listings@roam.ug from an address or number we can tie to the business. We will remove it, normally within seven working days, and will not re-add it unless you ask.
We may also remove or suspend a listing ourselves where:
- the business has closed, moved, or we can no longer verify it;
- we receive credible reports of unsafe, unlawful or fraudulent conduct;
- the information supplied to us turns out to be false;
- a third party shows us that content in the listing infringes their rights.
Removal takes the listing off the site. Search engines and caches may keep a copy for a while, which is outside our control.
10. If you disagree with something we published
Write to listings@roam.ug setting out the listing, the specific statement you dispute and why. We will look at the underlying record, correct anything we got wrong, and tell you the outcome. If we stand by a published detail we will explain what we verified and when.
11. Personal data in listings
Where a listing contains information about an identifiable person, such as a named owner or guide, that person has the rights set out in the Privacy Policy, including the right to ask for correction or erasure. Requests of that kind go to privacy@roam.ug and are handled within 30 days.
12. Changes to these terms
We may update this page as the directory develops. The dates at the top show when it last changed, and material changes affecting listed businesses will be described in the section they affect.