Clear answers about the guide.
Still unsure? Ask Roam about Kasese and Mbale or send the team a message.
Is Roam an official tourism or event organisation?
No. Roam is an independent local concierge. Around an event it helps with the local trip: where to stay, eat, move and explore. Official rules, registration and programme information should be checked with the organiser.
Where do Roam’s recommendations come from?
Every answer is grounded in listings and local journey logs collected and verified on the ground by the Roam team, town by town. Roam is live in Kasese and Mbale today and only claims the towns it has verified records for. It does not replace a missing local answer with generic AI knowledge.
Are prices and availability guaranteed?
No. Local conditions can change. Roam shows the latest recorded information, then encourages visitors to call ahead where the provider consented to publish a number.
Can I ask follow-up questions?
Yes. Ask Roam remembers the last topic and shortlist inside the conversation, so you can narrow by price, area, family suitability or another need.
Does Roam use my location?
Only when you ask for something near you and grant browser location permission. The location is used for that search and is not stored in Roam’s analytics.
What happens when Roam does not know?
Roam says that it could not find a confident verified match. The anonymised question becomes a data gap in the admin analytics, helping the team prioritise new verification work.
Can a business update its listing?
The Roam team can update, verify or deactivate a record through the protected admin workspace. Use the contact page to submit a correction or partnership request.
Is Roam available on WhatsApp?
Yes. You can message Roam on WhatsApp or use the website concierge. Both channels use the same verified Roam records and grounded answer engine.
What if I ask about a town Roam has not reached yet?
Roam tells you plainly that it is not live there yet rather than guessing, and points you to the towns it does cover. Every such question is counted, which helps the team decide where to verify next.